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Frequently Asked Questions
How long does it take?
Orders should arrive in 2-4 weeks from purchase. Here are "estimated" production times depending on what type of media you choose. Note: these do not include shipping time.
What is your shipping Policy?
Shipping is partnered with our vendor, Metal&Paper. They are located in California and applicable charges depending on the size and weight of your order will apply depending on what part of the world you are in. Customers will be charged all applicable shipping fees. International customers should be aware of applicable taxes and tariffs, if international shipping costs do not show up in your cart, you will be contacted by us to confirm fees and your payment.
What is your Policy on Returns/Exchanges/Refunds?
We want you to be happy. If you feel your print is not up to the quality you expected, has a printing flaw or was dammaged in shipping, please contact us immediately. We request that you take a photo and send that to us. Please retain all shipping material (if deemed damaged) as a formal claim will be submitted. We have no blanket rules and will work via a case by case evaluation. We will work directly with the printer to refund or replace dammaged and / or flawed items. Since your order is created "on-demand" we can not refund items that are "too big" or "too small" for your space. Please double check your order and confirm your sizing before you finalize a purchase.
How can I keep up with your new work?
please email us so that we can keep you connected. we also suggest following us on instagram via @jasonbaffafilms
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